FAQ

Have a question?

Frequently Asked Questions

Cost:
Cost:

New Westminster: Round Trip $40 + 5% GST (Goods and Service Tax) Round trip.

                              One way $18 + 5% GST 

Vancouver:   Round Trip: $30 + 5% GST

                              One Way: $18 + 5% GST 

Whistler: Round Trip to New Westminster $40 + 5% GST

               Round Trip: to Vancouver $30 + 5% GST

               One way to New Westminster $25 + 5% GST

               One way to Vancouver $18 + 5% GST

We do not offer any discounts on any of our tickets. Only with a promo codes;
No child or senior fares available.
Fares are in Canadian Dollars.

Can I pay cash at the bus stop:
Can I pay cash at the bus stop:

Yes you can pay at the bus stop but please phone or email to confirm payment of cash.

Phone Reservations:
Phone Reservations:

Our office is open 7 days a week  24 hours a day. Feel free to give us a call (604) 603 4196 we will assist in making your reservation. Visa, MasterCard or American Express are needed to complete the reservation.

Account holders can log in to their account and make changes for free, a minimum of 24 hours in advance of their departure.

Non account holders must call the office a minimum of 24 hours in advance to request a change. Each change costs $10 per change, per ticket.

One way tickets can not be converted to a Round Trip and vice versa.

Same day changes are not permitted.

We require all cancellation requests to be emailed to our office. Booking cancellations will not be accepted over the phone. Only by email.

Luggage:
Luggage:

Luggage and Snowbords, Skis are free.

Limit one bike per passenger based on availability.

Trailer is available on each route.

Pick up and Drop off locations:
Pick up and Drop off locations:

We can only pick up and drop off at our scheduled departure and drop off locations published on our website no exceptions.

New Westminster pick up and drop off is at New Westminster Skytrain Station at the Old Spaghetti Factory on Carnarvon Street.

Vancouver pick up and drop off  at Burrard station by the Hyatt Regancy Hotel (north side)

Pick up and drop off in Whistler Village at the Gateway Bus Loop, Located in the heart of Whistler Village beside the Visitor Centre.

How early do I need to get to the bus pick up locations?
How early do I need to get to the bus pick up locations?

Please note you must be at the bus stop 15 minutes before your departure time, as our buses leave right on time.

If you do not see the bus 10 minutes before your scheduled departure, please contact the office right away as you might be at the wrong pick up spot.

BC Riders.ca does not wait for late passengers please make sure that you have enough time to get to our pick up locations on time.

How many Seats are available?
How many Seats are available?

Our online booking system shows live availability, simply click on the Buy now, then select the date and time to inquiry how many seats and bikes are left.

Cancellation and Changers
Cancellation and Changers

Account holders can log in to their account and make changes for free, a minimum of 24 hours in advance of their departure.

Non account holders must call the office a minimum of 24 hours in advance to request a change. Each change costs $10 per change, per ticket.

One way tickets can not be converted to a Round Trip and vice versa.
Same day changes are not permitted.

Is there WIFI and bathrooms?
Is there WIFI and bathrooms?

No bathrooms but WIFI coming soon.

If you do not find the answer to your question listed within our FAQs, You can always contact us directly at info@ridersbc.ca
Vancouver
BC V3M 6V9
(604) 603-4196
Phone or Text 7 days a week 24 hours a day
Paul
info@ridersbc.ca
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